Zimbabwe’s state-run telecommunications company TelOne has launched a network operations centre that will help the firm respond more efficiently to problems that may occur on its network.

A network operations center is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.

The establishment of the NOC is part of the company’s long-term capacity enhancement project.

Said TelOne managing director Dr Chipo Mtasa during the launch event this morning:

“(The project) came about as an expansion of the scope after realising some surplus from one of the sub projects.

“From this surplus, the National Operations Centre was prioritized as TelOne is emphasizing client experience as a way to augment the new technologies that we are deploying and the general performance of the business.

“It has enabled us to move away from the reactionary approach to more proactive support of services especially as NOC takes advantage of the converged systems and services.”

According to management, the network operations centre came at a cost of around US$800,000, but also as an offspin of the National Broadband Project that is being funded through a US$98 million China Exim Bank loan.