South Africa-headquartered Chartered Institute of Customer Management (CICM) has launched an e-learning platform that will cater to the needs of students and professionals in view of lockdowns that have been imposed as a result of the coronavirus (Covid-19) pandemic

The Institute’s new e-learning platform is aimed at ensuring that it minimise disruptions to its learners.

Said CICM chief executive Dr Ricky Harris:

“Our new e-learning platform system will allow our learners to continue during this difficult phase, and we have worked to ensure that it has various advantages in terms of affordability, accessibility and feasibility.

“The platform doesn’t have a physical limitation, and it can be accessed anytime, which has further enhanced our ability to extend our offerings across more borders. Beyond the pandemic, the e-learning platform will help us in creating and communicating new training, policies, concepts, and ideas.”

CICM is a global customer service and call centre professional and academic board currently represented in three continents through its global implementation and certification partnership network with its regional head offices in South Africa.

CICM marketing manager Lydia Matengambiri said there has been a positive response across the continent, with over 500 students having registered on the e-learning platform to date.

“The response has been very good; so far we have registered over 500 students on the platform, most of them existing learners across all our branches in Africa, but also new ones insofar as the role of call centres has become more critical since the emergence of COVID-19,” she said.

Professional courses available on the e-learning platform include the Certified Customer Experience Experience, the Certified Call Centre Practitioner, and the combined Certified Customer Experience and Call Centre Practitioner. Available academic courses include the Diploma in Customer Experience Management and the Diploma in Call Centre Management.